1. Overview
This return and refund terms page explains when a return may be requested, the conditions that apply, how refunds are handled, and what to expect during review and processing.
2. Return Window
Return requests should generally be submitted within the following time limits:
- Standard Orders: Within 30 days after delivery.
- Damaged Items: Within 7 days after delivery, with clear photos when possible.
- Wrong Item Received: As soon as reasonably possible after inspection.
3. Eligibility
A return may be accepted when the item meets the following conditions:
Unused Condition
The item is unopened, unused, and in substantially the same condition as received.
Original Packaging
Original packaging, labels, and included materials are still present when applicable.
Proof of Purchase
A valid order number, receipt, or other proof of purchase can be provided.
Policy Compliance
The request falls within the stated return window and meets the conditions described on this page.
4. Non-Returnable Items
For hygiene, safety, or product integrity reasons, some items may not be eligible for return:
5. Return Process
To begin a return, submit your order information and the reason for the request through the customer support channel used for your purchase. If the return is approved, return instructions will be provided. Items sent back without prior approval may be delayed or declined.
6. Refunds
Once a returned item is received and reviewed, the outcome may include:
Approved Refund
The approved amount is returned to the original payment method, subject to banking or payment provider timelines.
Partial Refund
A partial refund may apply when an item is incomplete, opened where allowed, or returned with missing components.
7. Shipping & Fees
Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer. Original shipping fees are generally non-refundable unless required by law or caused by a verified fulfillment error.
8. Support
If you need help with a return or refund request, please contact customer support through the same order channel and include your order number, the item involved, and a short description of the issue.